Frequently Asked Questions - Exhibitors Edition
Everything you need to know to make the most out of the Smart Event platform
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Our new Smart Event platform has been re-designed to give exhibitors a more valuable experience, creating more opportunities to meet and connect with your target audience.

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Update Your Company Profile

Make sure your company gets the exposure it deserves. Create a full profile and get found by attendees.
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Update Your Personal Profile

Aside from your company profile it is important to update your personal profile as well.
Let your new partners know who you are.
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Update Your Products

Ensure your products are up to date and ready to be traded. Give attendees a taste of what you can offer.
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Frequently Asked Questions

When can I see the Attendees?
The Attendee List will go live on 19 April. You can view the attendee list from your dashboard. From this point, you will be able to contact attendees and arrange meetings either online or in-person.

Can I view the conference sessions on demand? 
Yes! We offer a week of pre-show content, launching the 9th of May which is available to all registrants via our virtual event platform. For any content taking place on-site, this will be captured and made available via the online platform no more than 24 hours after taking place. You can take a look at all sessions on offer via the ‘Agenda’ tab.

How to send a message to an attendee?
If you would like to message an attendee, you can either click on their profile, or click on the * on their contact card to see the messaging option. 

How do I send a meeting request to a attendee?
To send a meeting invite, you can either click on their profile, or click on the calendar icon on their contact card to see the messaging option.

Can I contact other exhibitors on the platform?
Yes, you can go to an exhibitor's company profile and send a message directly to the company, or select a team member to send a message to.

How many meeting requests can I send?
You can send an unlimited number of meeting requests, but we encourage you to monitor how many you send, and to keep track of how many responses you receive.

How many products can I upload?
You can upload up to 50 products. The Admin Team Member can add products directly within your company’s profile.

Can I see who has viewed my profile?
Yes, you will be able to see who has viewed your profile in your dashboard. If you are the Admin Team Memeber, you will also be able to see who has visited your company profile as well as your personal one. 

I am the company admin, how do I add my team members?
You need to register your team members via the Exhibitor Manual. Once they are registered they will receive will receive the email to login to the platform.

I am the company admin, how do I switch from my personal profile from the company profile and vice versa? 
At any time, you can switch between your company and personal profile. Click on the top right corner where you can see your profile picture/company logo to toggle between both.

How do I let visitors know when I’m available for meetings? 
In your profile, you can view your calendar. You then have the option to block out the times you are unavailable. 

How do I invite a colleague to attend a booked meeting?
There is an invite link on the top right corner of your confirmed meeting. Copy this link and send this to your colleague.

What time does the virtual event run? 
The virtual event will run daily from 07:00 – 22:00 GMT. You do not need to be available for the whole duration, this is to cater for the various time zones of attendees. Please make sure to update your agenda with the times that you are available.

I’ve forgotten my password, can I reset it?
Yes, to reset your password, click on the text to reset on the login pop up window.

I’m having trouble with the platform, who can I contact? 
Please contact our customer services team, and they will be happy to help. You can reach us on Phone: +31202455355 or through e-mail: .

Where can I find my badge for the event?
Once logged in you can access your badge in the desktop or mobile app.​ In the desktop you can find under Profile and in the mobile app you can find on the home screen

Where can I find the Lead Scanning?

During the event you can download the event app and login using the same credentials that you use to log into the web platform. Once logged in you can navigate to Badge Scanning. When the camera is pointed at the badge it will automatically scan and after this you can add your notes on the next screen

Can I customize the notifications I want to receive?
Yes, please go into your personal profile and click on settings. There you will be able to turn on/off notifications.

I've accidently registered myself as a visitor, how do I register as an exhibitor? 
Please contact our customer services team at +31202455355 or at .
How to update my personal profile?
You can update your personal profile under the Profile tab in the top right hand corner. There you can update your profile information & contact details​, and add a profile picture to be easily recognised.

How to update my company profile?
As an Admin Team Member, you can edit your company profile and products page. Go to your Company Profile in the top right hand corner, and once you click on Edit Profile, you can add your company logo, company desciption, company contact details and add products.

How to update the company name and contact information?
You can only do this as an Admin Team Member. Go to the Company Profile and there you can edit these details. To change company name, please contact our Customer Service team.

How to delete team members?
To delete team members please contact our Customer Service team.

How to upload products?
As an Admin Team Member, you can add products. Click on Products from your Company Profile view. From there you can easily add products.

What is the best size/format for images?
For images the supported formats are: PNG, JPG, JPEG, Aspect Ratio 1:1. File size: up to 2MB.
For other files the supported formats are: PDF, DOC, DOCX, TXT, XLS, MP3, BMP, JPG, PNG. File size: up to 10MB

How to check on my leads and statistics?
In your Event Dashboard you can see all your leads and interations with your profile
Please note that when downloading your leads, the phone numbers on Excel might add a dot after the first number. This is normal Excel behaviour. If this happens simpely format the column from "general" to "number" and it will show the phone number.

What is the difference between CPhI Online and this new Smart Event platform?
CPhI Online is an online directory that runs throughout the whole year. The Smart Event Platofrm is specifc to Pharmapack and will run during 9-27 May 2022.

What are the Customer Service contact details?
You can reach us by phone at +31202455355 and email at

How can I filter the companies that most interest me?
When you view the Attendee List, you can use the filters to best find who you want to contact and meet.​
Invite your Industry!

We’ve partnered with Feathr to help you promote your participation at the event this year.
You will be able to share personalized marketing materials that were created just for you.
By letting your network know when and where to find you, you’re ensuring that visitors are
showing up to see you, maximizing your ROI for this event!

On top of this we are giving away some great prices to the exhibitor who brings in the most attendees!

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- if you cannot find it, please contact:
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